Questions About Chatbots Improve Patient Experience

As healthcare organizations remain interested in automated solutions to ease workflows and better support consumers, they may consider introducing chatbots at certain digital access points. On the clinical side, for instance, a chatbot may assist a physician in searching through an electronic health record or internal communication. On the patient side, a chatbot can direct people to general health information or different departments. Here are five questions for organizations looking to incorporate more self-service options with a chatbot.

https://healthtechmagazine.net/article/2024/08/5-questions-about-chatbots-improve-patient-experience