As healthcare organizations remain interested in automated solutions to ease workflows and better support consumers, they may consider introducing chatbots at certain digital access points. On the clinical side, for instance, a chatbot may assist a physician in searching through an electronic health record or internal communication. On the patient side, a chatbot can direct people to general health information or different departments. Here are five questions for organizations looking to incorporate more self-service options with a chatbot.

https://healthtechmagazine.net/article/2024/08/5-questions-about-chatbots-improve-patient-experience